Once a Card is activated, each time an eligible purchase at a participating location is made, the Participant will earn Cash Rewards according to the Gen7 Fuel Cash Rewards schedule contained in these Terms and Conditions and at the rate posted on the Gen7 Fuel website. Only one Gen7 Fuel Cash Rewards account number is issued per customer and only one Gen7 Fuel Cash Rewards Card is permitted per customer. Please note that anyone may use a Participant’s primary card, and in so doing all Gen7 Fuel Cash Rewards accrued through any such usage will accrue in the name of the Participant associated with the card number being used.
Customers are required to present their Gen7 Fuel Cash Rewards card before the final transaction payment is taken by the store clerk. If a participant does not present their card at the time of purchase, no retroactive accumulation of Gen7 Fuel Cash Rewards will occur. Thus, the only opportunity to collect Gen7 Fuel Cash Rewards is at the time of an actual purchase in coordination with Participant presenting their card.
Cash Rewards will be awarded in accordance with the Reward Schedule posted on the Gen7 Fuel Cash Rewards website (gen7cashrewards.com). In the case of any difference between the set reward schedule posted on this website and reward schedules published elsewhere, the reward schedule posted on the Gen7 Fuel Cash Rewards website shall be taken as accurate. In the case of purchased merchandise or services other than gasoline or diesel fuel, Gen7 Fuel Cash Rewards will be awarded on the gross pre-tax price of an item after any discounts. In the case of special offers that award additional Cash Rewards based on a multiplier of the base reward schedule, selected in-store merchandise and/or services already subject to earn additional Gen7 Fuel Cash Rewards may or may not be excluded from any additional offers.
Gen7 Fuel Cash Rewards will not be issued on the purchase of the following items/services: gift cards, prepaid long distance cards, tobacco, prepaid cellular phone cards, lottery tickets (except where special offers apply), items excluded by law and other items specified as exclusions from time to time.
Gen7 Fuel Cash Rewards issued on a transaction will be shown on the cash register receipt printed at the time of purchase. In the event of communication loss with the server that records the accrual of Gen7 Fuel Cash Rewards, a customer will be awarded automatically when the system regains communication with the server and the new balance will be printed on the next customer receipt.
A Participant’s Gen7 Fuel Cash Rewards account will also be accessible online from the card holder portal by visiting my.ackroo.com which a Participant is able to access by using their own unique password. In the event of a discrepancy between the Cash Rewards issuance and/or balance on a receipt and/or those posted online and/or as contained in Ackroo Inc.’s internal database, the information appearing in Ackroo Inc.’s database will be taken as accurate. The information appearing online is initially generated from point of sale computer transactions as they occur at Gen7 Fuel stations and for this reason the information appearing online may not accurately reflect data contained on Ackroo’s internal database.
If a Gen7 Fuel Cash Rewards program participant feels there is a discrepancy with the value of Cash Rewards earned on a particular transaction, the participant has 30 days from the date of the transaction on their receipt to contact Ackroo Inc. and report on the matter. After 30 days from the date of a respective transaction, any respective amount of Gen7 Fuel Cash Rewards appearing in relation to that transaction in Ackroo Inc.’s database that has not been questioned by the Participant will be deemed not to be contested and no adjustments will be made. If it’s discovered that Cash Rewards were not properly issued or redeemed, Gen7 Fuel, in its sole discretion reserves the right to make any adjustments the Gen7 Fuel Cash Rewards balance to correct any discrepancies.
When a Participant makes a return and/or exchange, the Gen7 Fuel Cash Rewards will be deducted from the corresponding account. The amount of rewards deducted will equal the amount of Gen7 Fuel Cash Rewards issued for the returned item(s) or service. If the return and/or exchange relates to an item/service acquired through the redemption of Gen7 Fuel Cash Rewards, all redeemed Cash Rewards will be returned in their format.
If there is no activity on a Participant’s account for 12 consecutive calendar months, Gen7 Fuel reserves the right to terminate the account and no credit of any kind will be given to the Participant. The accumulation of Gen7 Fuel Cash Rewards does not entitle the Participant to any financial stake hold as Gen7 Fuel Cash Rewards remain the property of Gen7 Fuel in perpetuity.
Gen7 Fuel may from time to time offer extra Cash Rewards on selected in-store merchandise and/or services. In these cases, the amount of extra Gen7 Fuel Cash Rewards advertised in-store will be awarded in addition to the base amount awarded pursuant to rewards schedule posted on the Cash Rewards website (in the case of any difference between the rewards schedule posted on the Gen7 Fuel Cash Rewards website and reward schedules posted elsewhere, the Gen7 Fuel Cash Rewards website shall be taken as accurate). Items which are made eligible for earning extra Gen7 Fuel Cash Rewards pursuant to the rewards schedule are subject to a limited purchase of one item per visit/transaction unless otherwise stated.